Wednesday, September 25, 2019
|5:00–6:30 p.m.||Registration and Welcome Reception|
Thursday, September 26, 2019
|8:00–8:45 a.m.||Registration and Breakfast|
|8:45–9:00 a.m.||Welcome and Introductory Remarks
Cynthia Cox, Chair, THRF Section
|9:00–10:15 a.m.||Keynote Session
Remote Workforce Solutions: Insights and Concerns
|9:00–10:15 a.m.||Remote work offers businesses and workers many advantages, but we often fail to fully capitalize on them. Organizations attempt to “translate” their existing way of working into a virtual context, overlooking the challenges and opportunities specific to remote work. Taking a step back to reconsider our work practices and processes through a remote lens can increase the odds of effective remote teams and workers and catch problems early. In this session, the speaker will share insights from her experience as an HR leader and consultant in both fully and partly remote organizations, as well as the latest research on effective remote teams.|
|10:15–10:30 a.m.||Refreshment Break|
|10:30–11:45 a.m.||Concurrent Session I
|10:30–11:45 a.m.||MPL Industry Financial Update
Hear financial results for MPL companies for the latest fiscal year and recent trends regarding premium growth, losses, and investment returns over the past several years. The session will also cover the current insurance cycle and offer insights as to what to expect over the next few years for the medical professional liability insurance industry.
HR Roundtable – Flex Work
As a follow up to the opening keynote session, Jane Watson lead an informal roundtable discussion about managing flex work from the human resources perspective. She will provide valuable insights and open discussion regarding the biggest challenges and best practices for flex work in the MPL industry companies. This format encourages full participation by all attendees: there will be open dialogue. Attendees can talk about notable recent experiences, offer each other some fresh thinking, and discuss new approaches for managing their own staff and their company’s workforce in a flex work arrangement.
Disaster Recovery in the Cloud
As cloud options become more abundant, affordable, and secure, companies are looking at ways to leverage those services. One way is in moving disaster recovery (DR) to the cloud, avoiding the costly capital expenses for equipment which traditionally have sat idle in a co-location. Cloud-based DR allows for a more dynamic pricing (and performance) model as needed by a business. Hear from two presenters who will share their first-hand experience in utilizing the cloud, not only for DR, but, also, in one case, for their complete production environment.
|11:45 a.m.–12:45 p.m.||Networking Luncheon|
|12:45–2:00 p.m.||General Session
Handing Over the Reigns: Demystifying the Succession Planning Process
|12:45–2:00 p.m.||In this interactive and entertaining presentation based on his book, “Handing Over the Reigns: A Concise Guide to Succession Planning,” Richard Bryan shares how to create a seamless leadership transition from one generation to the next. He will use his personal story as a case study and share entertaining stories that provide humor, encourage audience participation, and teach the simple strategies that need to be in place for succession planning to be successful. Audience members will walk away with a personal action plan they can implement the first day back at their organization. Mr. Bryan will tell the audience not only what to do, but what NOT to do to guarantee business continuity for years to come.|
|2:00–2:15 p.m.||Refreshment Break|
|2:15–3:15 p.m.||Concurrent Session II
|2:15–3:15 p.m.||Economic Overview: Where We’ve Been and Where We’re Headed
Join us for an overview of the key themes shaping the economic outlook for the industry and how far we’ve come, what has changed, what hasn’t, and why since the financial crisis and the Great Recession. In this session we will also look ahead to what we may expect for the economy and financial markets in the coming years.
Making Meetings Matter
Recent research says that executives average 23 hours per week in meetings; 49% of participants considered unfocused meetings and projects as the biggest workplace time waster and the primary reason for unproductive work days. In this session, attendees will learn tactics to manage meeting attendance and make the meetings you are going to more efficient and, perhaps, more fun. From pre-meeting planning to structured meeting styles and, finally, to post-meeting follow up, participants will do hands-on training that will improve any meeting they are running. Stop steamrollers before they start, draw out the quiet experts in the room, be strategic with your slide deck, and keep your agenda on track. By energizing and activating meetings, hopefully we can all get out of meetings a little faster and a little happier.
CRM—Selection to Implementation
The speakers will share insights into the best practices learned during the selection and implementation of a customer relationship management (CRM) solution—which enables and enhances a company’s interaction with current and potential customers. Case studies will be explored that will illustrate implementation approach, lessons learned, maintenance strategy, and integration points with other solutions.
|3:15–3:30 p.m.||Refreshment Break|
|3:30–4:30 p.m.||Concurrent Session III
|3:30–4:30 p.m.||Data Analytics
Industry experts will provide an overview of how analytics of both internal and external data are being used to gain insight into emerging medical liability trends. The presenters will speak to areas of emerging liability within telemedicine and wearable technology and discuss how MPL insurance companies are extracting valuable information from internal claims data relating to the root cause of the alleged negligence.
HR Roundtale – Trends and Solutions
Join your colleagues in an informal roundtable discussion of the top trends in Human Resources and discuss solutions to confront and solve the industry’s challenges. This format encourages participation by all attendees: there will be open dialogue. Attendees can talk about notable recent experiences, and offer each other some fresh thinking, and new approaches, for working as professionals in the HR field.
IT professionals at all medical professional liability insurance companies face very similar challenges, from confronting the same tasks, problems, and regulations to having to choose from the dizzying array of tools and technologies that are available to address them. In this session attendees should bring their questions and expertise to address challenges, impart best practices, and share collective knowledge and experiences.
Friday, September 27, 2019
|8:15–9:30 a.m.||General Session
The Impact of the Talent War on MPL Companies
|8:15–9:30 a.m.||The insurance industry is going through an unprecedented workforce change with intense competition for people in all disciplines that can lead to missed business goals due to open positions. How can MPL companies adapt yet maintain the uniqueness of the doctor directed insurance company? This session will feature four quick-paced presentations and then an engaging discussion with experts in the field. After this session, participants will be able to understand the recruitment climate and take away strategies for recruiting and retaining employees.|
|9:30–9:45 a.m.||Refreshment Break|
|9:45–11:00 a.m.||General Session
Comedy with Derick Lengwenus
|9:45–11:00 a.m.||Derick Lengwenus is a veteran comedian with 20 years of experience, including multiple appearances at the Just For Laughs Festival. He has performed at comedy clubs and theaters across North America and believes in a philosophy that “comedy should never come at the expense of someone’s enjoyment.”|